Our Goal is Your Safe & Comfortable Hospital Stay
From the time our patients are admitted until they are discharged, we do everything possible to ensure their stay with us is safe, comfortable and convenient.
Room Amenities
All patient rooms include the following services at no extra charge:
- Private bathroom and shower
- DVD player
- Closet
- Small private safe (although we do ask that you leave any valuables at home)
- Small desk and bulletin board
- A couch that converts to a bed for one adult visitor
- Skylight TV Service. Our Skylight interactive television system is a free service that allows you to watch cable television and movies on demand, play games and access the Internet, all on the television in your room. The system also provides important patient health education and information about the hospital. Use the Skylight remote control attached to your bed to navigate the system. For instructions and a channel directory, please refer to the guide on your nightstand. To access the Internet, ask your nurse for a wireless keyboard.
- High-Speed Wireless Internet. UH Seidman Cancer Center is pleased to provide free wireless high-speed Internet access for our patients and guests. To connect, please follow these steps:
- Turn on the laptop or other Wi-Fi device with wireless enabled
- Connect to the wireless network “UH_Guest”
- Launch the Web browser and go to the website www.UHhospitals.org
- Some users may need to configure the SSID or network name to “UH_Guest.”
Limited Internet access is also available via the Skylight television system. To use it, just ask your nurse for a wireless keyboard.
For technical support, please call 1-888-304-9131. (Dial 0 and the operator will assist you with this call.) - In-Room Telephone Service. Patients have complimentary in-room telephone service with unlimited local calls. Your in-room telephone includes a volume control on the handset.
- To call outside the hospital:
- For local calls outside of the hospital, dial 9 followed by the number
- For long-distance calls: Dial 0 and the operator will assist you. You will be asked if you want to call collect, charge to your home phone or use a prepaid calling card. If you have questions, please ask your nurse. (There is a charge for making long-distance calls.)
- For calls within the hospital:
- Dial the four-digit extension (for example, 6000)
- To call outside the hospital:
Patient Meals
Our At-Your-Request Room Service program allows you to choose what you wish to eat, when you wish to eat it (with your doctor’s okay, of course). It’s simple and works like this:
- Place your meal order with our Nutrition Services Department any time between 6:30 a.m. and 9 p.m. Please let us know if you have any food allergies. Your order will be verified for special diet restrictions and prepared according to your order.
- Your meal will be delivered within 45 minutes. If you need help setting up your bedside table, opening containers or dining, just ask the Nutrition Services assistant who delivers your meal.
- Meals can be ordered in advance. Just call the room service operator and let us know when you would like your order delivered.
At-Your-Request Room Service (Nutrition Services): ext. 4FOOD (43663) or 216-844-3663 from outside the hospital.
Kosher and gluten-free menus are available too – just ask your nurse or Nutrition Services assistant. Additionally, Kosher certified vending machines in the Atrium and Lerner Tower vending rooms. A Kosher Hospitality Room is located on the first floor of Lakeside Hospital. It is operated by the Cleveland Bikur Cholim organization and has Kosher snacks, microwavable meals and beverages and a place for quiet reflection.
Vending machines are on the lobby level, in the hallway behind the Wolfgang Puck Express Café.
Patient Advocacy Program
If you have concerns about any part of your care, we encourage you to first talk with your doctor, nurse or other caregiver. If your concerns are not resolved, or you prefer to talk with a third party, our Patient Care Advocates are here to help. You can freely voice complaints and suggest changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment and services. You may contact a Patient Care Advocate by phone, mail, email, fax or in person by making an appointment. Our goal is to acknowledge your concern within one business day. We can:
- Address questions or concerns you have about your care
- Help you exercise your healthcare rights
- Review patient safety issues
- Clarify hospital policies
- Bridge the gap where you feel your expectations have not been met
- Provide information about hospital and community services
- Receive compliments for outstanding doctors and staff members
- Serve as a formal grievance mechanism for you and your family
We hope that through our efforts, you and your family will have a positive experience at UH Seidman Cancer Center.
Current patients: Call the Patient Experience Manager at 440-500-4001.
Discharged and all other patients: Call the Patient Advocate Office at 216-435-0283.
Fax: 216-844-6141
Email: uhcpatientcareadvocate@UHhospitals.org
Electronic Medical Record
Our new electronic health record system provides you with safe, secure access to your personal health information through our online patient portal, UH MyChart. Sign up today and enjoy having all of your health information and test results in one place.
Patient Privacy
At UH Seidman Cancer Center, all patient information is confidential. We carefully follow the Health Insurance Portability and Accountability Act (HIPAA), which requires hospitals to ensure the confidentiality, integrity and availability of all electronic protected health information.
Additional Resources for Patients at UH Seidman Cancer Center
Make an Appointment
Make an appointment with a medical professional at UH Seidman Cancer Center.