Common Payment Questions

“Teal” Bill Pay FAQs

How do I pay my bill?

You can pay your bill in MyChart by clicking here.

You may choose to pay your bill by phone, please call 1-800-859-5906 or learn more about UH’s financial assistance including, eligibility criteria, guidelines and the application process.

View your outstanding balance

To see the outstanding account balance for any of your accounts, go to Billing > Billing Summary. To view additional information about an account, including past statements, click the View account link.

If you have a question about your balance or other information for a billing account, you can use the Contact customer service link to send a message.

Make a payment for an outstanding account balance

1. Go to Billing > Billing Summary.
   • Under Your Billing Accounts, you can see billing information for yourself.
   • Under Other Billing Accounts, you can see billing information for anyone for whom you are an authorized billing user.
2. Click Pay Now for the account on which you want to make a payment.
3. Enter the amount to pay along with your credit card or bank account information. Click Continue.
4. Review your payment information and click Submit Payment.

If you can’t pay your entire balance all at once, you can set up a payment plan to pay a smaller amount each month.

Enroll in automatic payments

Sign up for Visit Auto Pay during in-person check-in or eCheck-in prior to an appointment so you can reduce your balance before your billing statement comes due. Visit Auto Pay means that you put a credit card or bank account on file and agree to automatically pay up to a certain amount for your visit. You can receive emails or text messages to let you know when your payment method is going to be charged and for how much. To sign up during eCheck-in, at the Payment step, select the Sign up under Visit Auto Pay.

Sign up for paperless billing

1. From the Billing Summary page, click the paperless billing alert.
2. If you want to receive an email or text message when a new paperless statement is available online, enter and verify your email address or mobile phone number and select the corresponding check box to receive notifications.
3. Select the I understand that I will no longer receive statements in the mail check box and click Sign Me Up.

Request assistance with your medical bills

If you need help paying your medical bills, you can submit a financial assistance application to see if any resources are available to you. Go to Billing > Financial Assistance to get started. You'll need to provide the following information to complete the application:

• How many people live in your household
• How much you receive from all sources of income
• Your household expenses (such as mortgage, rent, and auto loan)
• Your assets (such as your bank account and vehicle)
• Supporting documents to verify the information you provide

After you submit your application, a financial counselor will contact you to follow up.